FAQs
Welcome to Our FAQs
Below is a list of Frequently Asked Questions
about our repair services.
General Questions
We repair all kinds of smartphones, iPhones, iWatches, gaming consoles, laptops, computers, and more. We also offer a variety of other services, such as data recovery, screen repairs, and battery replacements.
Absolutely! Whether you’ve tried fixing it yourself or not, feel free to walk into your nearest CellularPort store today.
Certainly! Give us a call at +1 832-475-9896 and describe your problems. We’ll be happy to assist you and offer you the best possible deal.
Our repair and replacement services come with a 7-day repair warranty. This means that if you encounter any issues related to the repaired or replaced components within 7 days of the service, we will address them at no additional cost.
Mail in Repair Questions
Yes, you can mail in any device that we list on our website. If you’re not sure if we can repair your device, just give us a call at +1 832-475-9896 and we’ll be more than happy to help.
We only need your device for repair, so please refrain from including accessories and original packaging to reduce shipping costs. Any necessary information will be provided through our mail-in form.
It is recommended that you include your passcode with your phone. This will allow us to test your phone after the repair and make sure that everything is working properly. However, if you don’t want to provide your passcode, we can still repair your phone. We just won’t be able to test all of the features.
No, we do not need your SIM card for the repair process. However, please note that without it, we cannot fully test your device.
Liquid Damage Service
If your device falls into the water, the first thing you should do is turn it off. Then, you should remove the battery (if possible). After that, you should dry your device as best you can. Nonetheless, you can always bring your devices for a professional repair service at your nearest CellularPort store.
For a proper diagnosis, it’s best to call us at+1 832-475-9896. Our technicians can assess the problem and recommend the appropriate service
No matter if you have dropped your device in water or if it is severely damaged, the experts at CellularPort will take only 30 minutes to revive your device. Additionally, we also offer a 7-day warranty which is like a bonus!
Liquid Damage Service
Yes, the glass repair will fix this issue. The digitizer is the part of the phone that is responsible for touch functionality. When the glass is broken, it can damage the digitizer. Replacing the glass will also replace the digitizer, so your phone will be responsive to touch again.
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to Info@celluarport.com or you can also fill out an online form available on our website.
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
