Frequently Asked Questions

Below is a list of Frequently Asked Questions about our repair services.

General Questions

What types of devices do you repair?

We repair all kinds of smartphones, iPhones, iWatches, gaming consoles, laptops, computers, and more. We also offer a variety of other services, such as data recovery, screen repairs, and battery replacements.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Absolutely! Whether you’ve tried fixing it yourself or not, feel free to walk into your nearest CellularPort store today.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Certainly! Give us a call at +1 832-475-9896 and describe your problems. We’ll be happy to assist you and offer you the best possible deal.

How Long Is The Warranty Period For Your Repair And Replacement Services?

Our repair and replacement services come with a 7-day repair warranty. This means that if you encounter any issues related to the repaired or replaced components within 7 days of the service, we will address them at no additional cost.

Mail in Repair Questions

Can I mail in any device for repair?

Yes, you can mail in any device that we list on our website. If you’re not sure if we can repair your device, just give us a call at +1 832-475-9896 and we’ll be more than happy to help.

What should I include when I am shipping my device to you?

We only need your device for repair, so please refrain from including accessories and original packaging to reduce shipping costs. Any necessary information will be provided through our mail-in form.

Do I have to include my passcode with my phone?

It is recommended that you include your passcode with your phone. This will allow us to test your phone after the repair and make sure that everything is working properly. However, if you don’t want to provide your passcode, we can still repair your phone. We just won’t be able to test all of the features.

Do you need my SIM card?

No, we do not need your SIM card for the repair process. However, please note that without it, we cannot fully test your device.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

If your device falls into the water, the first thing you should do is turn it off. Then, you should remove the battery (if possible). After that, you should dry your device as best you can. Nonetheless, you can always bring your devices for a professional repair service at your nearest CellularPort store.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

For a proper diagnosis, it’s best to call us at+1 832-475-9896. Our technicians can assess the problem and recommend the appropriate service

How long do water damage repairs take to complete?

No matter if you have dropped your device in water or if it is severely damaged, the experts at CellularPort will take only 30 minutes to revive your device. Additionally, we also offer a 7-day warranty which is like a bonus!

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, the glass repair will fix this issue. The digitizer is the part of the phone that is responsible for touch functionality. When the glass is broken, it can damage the digitizer. Replacing the glass will also replace the digitizer, so your phone will be responsive to touch again.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to or you can also fill out an online form available on our website.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.


Get your Broken Mobile Devices Fixed Today!